general faq's
What is your turn around time
We fulfill and ship orders out within 5-7 business days, sometimes sooner. Please note that turnaround time may be longer during holidays and can also depend on current production schedule.
Do you accept returns or exchanges?
We do not accept returns or exchanges on any items other than our graphic tees. However if there is an issue with your order, please reach out to us directly via email at designs.smithandco@gmail.com
How do I contact you?
Please send us an email at designs.smithandco@gmail.com or use our 'Contact Us' page
Do you offer local pick up?
Yes, local pick up is available in Hutto, TX. Please select the local pick-up option at checkout. An email with the address and pick up instructions will be emailed to you when your order is ready.
I noticed an imperfection on my finished good. Why is that?
Our wooden items may contain occasional imperfections such as knots, slight roughness, grain patterns, or difference in color which is common with natural real wood.
Can I wash the hats and beanies with the leather patch?
Please do not wash your items with leatherette patches. Spot clean only.
All patches are adhered using heat activated adhesive with an industrial hat heat press.
CUSTOM ITEM FAQ'S
Are you able to create a custom item or design?
Yes, please reach out to us and we would be happy to work with you on a custom item or design.
Are you able to engrave my logo?
Yes, we ask that all logos be sent in black and white and in either PNG or SVG format.